Learn More about the future of clipper (external link). /Tx BMC Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. How can I manage the account on their behalf? The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. E\\y\F@B.DHR!"g/ 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Copyright 2023 Golden Gate Bridge, Highway and Transportation District. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Authorize payment below. A Station Agent canhelp process a ticket refund request. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Tab will move on to the next part of the site rather than go through menu items. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. /Tx BMC While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. We cannot give refunds for partially used passes or tickets. Please contact Clipper Customer Service at 877.878.8883 to request a . If you have a question, please call (510) 464-6841. /Tx BMC H*2T0T3415Rf& There is a $5 fee for this service. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). endstream endobj 224 0 obj <>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. 0 0 10.1455 10.364 re Yes, you can manage your account using the Clipper app and in your mobile wallet. Then take a long joy ride on Caltrains. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC You can add value, see what's on your card, and see recent transactions. If a Clipper card is not used for six months, it can be deactivated. Due to observed delivery issues this is a less secure option. How many people do not know and never retrieve their funds? 0 0 10.146 10.364 re Include the card number in your description. BARTs Treasury Department will then process the refund. Your refund request will typically be . For details about how to apply for a refund, download theClipper Cancellation Form. Otherwise, you will be logged out automatically. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. /Tx BMC The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Get it back from them when you plan your next trip to San Francisco. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream I dont think you can get back the basic Suica fee either. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. EMC o Discover . 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. f To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For three bucks, just consider it a cheap souvenir. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about Clipper on your phone. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream I think you can add value as needed to exit a station, if your balance is insufficient for the journey. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? more. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. What do you recommend for getting this resolved? Hope this doesn't break the bank for you. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. -=9&_j?N3?vjUaFXpJ| BART will also refund full unused paratransit ticket books. There is a 50 cent surcharge per trip for paper tickets. You can also log in to your regular Clipper account to see your balance and download a transaction history. You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. Stanford University. /Tx BMC Be sure to review the paper ticket fare chart at the station. E\\y\F@B.THH!*o* *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. Key Clipper information translated to Chinese. H237402VH2P0P04341Qf& 0 0 10.146 10.364 re You can check your eligibility at our Go Pass and Smart Pass eligibility checker. EMC about the future of clipper (external link). Treasury will mail you a check. He started his journalism career as a sports editor in Iowa in 1975. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . $16.99 10% off. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Directions to Zide needed from Union Square. Clipper App. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. $15.29. 0.749023 g hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Cash value is NOT required and should NOT be deducted when you use an active Go Pass. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. f 7) d"W0%Q T If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Skip top navigation. If do not tag on and/or off, you will be subject to citation. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640.
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